PRIVACY POLICY

At annuitywallet.com, we hold your privacy in high regard and manage your data with meticulous care. This privacy notice aims to clarify the reasons behind our collection of your information.

Online Purchasing

When you make a purchase through our online store, a contractual relationship is established. Your data is necessary for us to keep you informed about your order, handle financial transactions, arrange delivery of your purchased items, process returns, manage guarantees, and address your inquiries or complaints. We retain your data for a period of 7 years. If you make purchases using an annuitywallet.com membership, your data will be stored for a minimum of 7 years and thereafter for the entire duration of your membership.

Communication Channels

You have the option to subscribe to our newsletter. For this, we require your name and email address. At the bottom of each newsletter, you’ll find options to update your information or unsubscribe from the annuitywallet.com newsletter. We keep your data until you decide to unsubscribe.

Camera Surveillance

All of our physical boutiques are equipped with cameras. This is vital for ensuring your safety, the safety of our staff, and the security of our products. We do not store camera footage for more than 3 months. annuitywallet.com only uses these images if there is a suspicion of a security incident, fraud, or theft. Additionally, we provide these photos to the police upon their request.

Social Media Engagement

annuitywallet.com utilizes social media platforms to keep you updated on the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these social media platforms is governed by their respective terms of service, over which we have no control. If you send us a question via social media, we will save your message and account name to respond through the same channel. We will delete this message after 3 months.

Inquiries and Complaints

When you contact us, we require certain information. This includes your name, email address, phone number, and any other details needed to resolve your issue or complaint. We will retain this information for 12 months after your inquiry or complaint has been resolved. This enables us to provide better service if you need assistance in the future.

We analyze these interactions to understand the nature of problems and complaints, as well as how our employees handle them. This analysis is conducted anonymously and helps us improve our services.

Data Sharing

To deliver our services, we need to share your data with certain external organizations:

  • Our cloud-based systems, which include financial systems, website, online shop, camera surveillance, newsletter services, event registrations, and email platforms.
  • Organizations that provide support and advice in areas such as finance and automation.
  • Shipping services responsible for delivering purchases and handling returns. We have agreements with these organizations regarding the use and security of your data. They only receive the data necessary to perform their services and are prohibited from using your data for other purposes.

On occasion, we may be legally required to share your personal data with other entities (for example, the police and tax authorities).

Security of Your Personal Data

We ensure that your personal data is adequately protected. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by a confidentiality obligation and are only allowed access to the data necessary to perform their duties.

Your Privacy Rights

For example, you have the right to request us to check, correct, or delete your data, as well as object to its use. You can exercise these rights by contacting us. To verify that the request is made by you, we may ask you to provide identification. We will respond to your request as promptly as possible (in any case within 4 weeks).

You can also contact us if you have questions or are dissatisfied with the way your data is being processed. If you are unable to reach an agreement with us, you have the right to file a complaint with the privacy regulatory body, the Office for Data Protection.

As stated on their website, annuitywallet.com is not responsible for the processing of your personal data by the annuitywallet.com brand or by organizations that sell annuitywallet.com clothing in their stores.